Here today I would like to show you how I book my PC repair roles as an On-site PC Technician. While I am not telling you that this is how you must do it, its a way which has worked for me over the years.
On a common work day, my clients sometimes start calling sometime after 9am. I will be able to book the first on-site job for the day ; which could have been scheduled a couple of days back, about 11am as this allows an hour in office for answering calls, checking mails and one hour traveling time.
Any time a client calls me, I'm going to ask them some really easy questions. Nothing too technical like "Are you getting a reboot loop?", but rather base it off things that they're going to see even though they do not know a thing about computers. For instance, I would say something like "When you press the button, does it show the black screen with white writing, show the Windows XP logo, then return to the black screen with white writing?" To a technician, we all know that this is a "Blue Screen of Death" with automatic restart turned on, but we can't ask the customer if its a BSOD with automated restart turned on, so I use the above method based off what they see.
Why I ask my home PC repair service clients these questions is because it gives me a coarse idea of how long the job should take and permits me to book my day appropriately. A Blue Screen of Death might be anything from a defective hard drive to a simple driver issue, so I will be able to potentially permit 2-3 hours or so for this to account for the time consuming Problems.
If a customer called me and said My PC is dead, I would have to ask the query as though it had no power? No noise or lights whatsoever? If they assert yes, then it is most probably going to either be a dead power supply or a dead motherboard, in which case I might only permit 1 hour for this job. If it's the power supply then I can test and swap that out pretty quickly , if its a dead motherboard then I'm going to run various tests on-site to confirm it's a dead motherboard and take it back to the workshop to replace it.
Now that I have a rough estimate of how long my 11am job will take, I will book my next job about 12:30pm to 1pm dependent on driving distance from the 1st job. When the call for the 3rd job comes in I will be able to typically give the buyer a ballpark time since there's a chance one of the earlier roles can take longer than expected, so I will say something like between 3 and 4pm. If there's a 4th or fifth on-site job to do, I'm going to do similar with the ballpark time but if there isn't any more call outs for the day, I'm going to go back to my workshop and do whatever is on my workbench.
This set-up allows me to be on time about 95% of the time and if i am late, its less than 15 mins. If i am going to be late and it's more than 10 mins or thereabouts I always call my purchaser and let them know.
it's really imperative to do this because when someone is expecting someone to arrive at a given time, they'll stay waiting for you where they probably won't want to start another task. If somebody stays in this readied state for too much time, they start to get concerned staring at the clock and wondering where in the world you are. However, if they understand you're going to be late, they at least know how long to wait and can do something else while they wait.
When I'm late that five pc of the time, I always say sorry for being late on arrival. It's vital to respect the seriousness of other peoples time.
This is how I book our jobs for laptop computer virus removal and as I mentioned earlier, this isn't the classic way do it, its simply a way that works superbly for me.
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